Thank you for shopping with LIMOLIN. Please review this Return & Refund Policy before requesting a return. Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.
Return Window and Authorization
Most eligible items may be returned within 30 days after delivery. A return must be requested and approved before it is sent. Unauthorized returns, returns sent to the wrong address, and collect-on-delivery shipments may be refused or delayed.
After approval, follow the return instructions and ship the item within the time stated in the approval. U.S. returns must be sent to our designated U.S. return location, and Canadian returns must be sent to our designated Canadian return location.
Return Eligibility
To qualify for a product-price refund, subject to any applicable charges or deductions described in this policy, the item must be:
- Unused, unassembled, and in the same condition in which it was received;
- In its original product packaging; and
- Complete with all accessories, manuals, inserts, gifts, and components.
Shipping charges, duties, brokerage fees, and other delivery-related charges are non-refundable unless the return is caused by our error, the item arrived damaged or defective, or applicable law requires otherwise.
Return Shipping Costs
- For a change-of-mind return or other return not caused by LIMOLIN error, the customer is responsible for return-shipping costs.
- If LIMOLIN provides a prepaid return label, the label cost will be disclosed when the return is approved and may be deducted from the refund. Any LIMOLIN shipping credit, including a credit of up to $15 when offered, will be stated in the approval.
- If a partial return causes the retained order value to fall below the free-shipping threshold that applied to the original order, the original outbound shipping cost may be deducted from the refund.
- If a shipment is refused without prior authorization, actual outbound and return-shipping costs may be deducted from the refund.
Packaging, Tracking, and Return-Transit Damage
The customer must follow the return instructions and package each item securely for return transit. Use a sturdy outer shipping carton, adequate internal cushioning, and separate protection for fragile pieces. Original retail packaging alone might not be suitable as a shipping carton.
We recommend photographing the item and all packaging before sealing the return. Keep the shipping receipt and tracking information until the refund is completed.
- LIMOLIN-issued label: LIMOLIN will handle an eligible carrier claim if the parcel is lost or damaged in transit. However, a refund may be reduced if our inspection reasonably documents that the item was damaged because the return instructions were not followed or the item was inadequately packed.
- Customer-arranged shipping: Use a trackable service and insurance appropriate to the item’s value. The customer is responsible for pursuing any claim with the selected carrier for loss or transit damage until the parcel is delivered to LIMOLIN.
Inspection and Refund Amount
All returns are inspected after delivery. An eligible item returned in the required condition will receive a refund of the product price, less any applicable shipping charges, restocking fees, or other deductions described in this policy.
If an item is used, incomplete, altered, missing packaging or components, or damaged after delivery to the customer, LIMOLIN may reduce the refund by the documented loss in value. If the item has no remaining value, no refund may be issued for that item. We will provide the customer with the inspection result and supporting details, such as photographs, when a deduction is applied.
Restocking Fees
We do not charge restocking fees for eligible items returned in new, unused condition, with their original packaging and all accessories and components, except for the large-item and bulk-order returns described below.
Large items and bulk orders: A restocking fee of up to 20% of the product price of the returned items may apply to returns of large items or full or partial returns of bulk orders, even when the items are new and unused. This fee is not automatic and is assessed on a case-by-case basis, taking into account the size or quantity of the items and the handling or restocking required. Any applicable fee and the reason for it will be communicated when the return is authorized, before you send the items back.
No restocking fee applies to approved returns caused by LIMOLIN error or items that arrived damaged or defective. We will not charge both a restocking fee and a loss-in-value deduction for the same issue. Restocking fees will only be applied where permitted by applicable law.
Items Damaged or Defective on Arrival
If an item arrives damaged, defective, incorrect, or incomplete, contact us within 5 days after delivery and do not use or assemble it. We may request photographs of the item, product packaging, shipping carton, cushioning, and shipping label.
For an approved claim, LIMOLIN will provide return instructions at no cost and, subject to applicable law and availability, offer a replacement or a full refund. Do not arrange your own return shipment unless we instruct you to do so.
Non-Returnable Items
Except where required by law, the following are final sale and cannot be returned:
- Health products and supplements;
- Eyewear;
- Costumes;
- Gift cards; and
- Items marked final sale at the time of purchase.
Items Returnable Only If Sealed and Unopened
Except where required by law or where an item arrived defective, the following may be returned only with the original seal intact:
- Software;
- Headphones, earphones, and earbuds;
- Baby, nursery, and maternity products;
- Clothing; and
- Beauty, grooming, and personal-care products.
Warranty Claims
Within 30 days after delivery, contact LIMOLIN regarding a product defect. After 30 days, the manufacturer’s warranty process may apply. Any manufacturer warranty is in addition to rights that cannot be excluded under applicable law.
Refund Processing
Approved refunds are issued to the original payment method after the return is received and inspected. We normally complete the inspection and initiate the refund within 5 business days after receipt. Financial institutions may require an additional 3–10 business days to post the credit.
Lost or Stolen Deliveries
If tracking shows an order as delivered but it cannot be located, contact us promptly. We will assist with an eligible carrier investigation. Customers are responsible for providing a complete address and a reasonably secure delivery location, subject to applicable law.
International Orders
Orders shipped outside Canada and the United States are final sale once shipped, except where applicable law requires a return or remedy. Customers are responsible for duties, taxes, customs charges, import restrictions, and charges resulting from an unauthorized refused shipment.
Request a Return
Submit a return request through your LIMOLIN customer account or contact customercare@limolin.com. Do not send an item until the return has been approved and you have received the correct return address and instructions.